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Why Netflix is raising prices

The company boosted subscriber costs Friday, a move that raised its stock price and eyebrows across the streaming world as well as the question, “why?”

“They clearly believe they still have the pricing power to do so and that they provide an exceptional value for the money,” Andrew Hare, a senior vice president of research at media consulting firm Magid, told CNN Business.

Hare believes Netflix (NFLX) sees that the US and Canadian markets are maturing and it’s trying to offset its growth with ARPU — or average revenue per user.

“Pressure is on to drive overall growth, generate positive cash flow, all while keeping up with rising product costs and competition,” he said. “Raising prices is just one lever they can continue to pull right now, though I’m not sure for how much longer.”

The streaming media company said Friday that it’s raising the monthly price for a US subscription to its standard plan by $1.50, to $15.49, and its basic plan by $1 to $9.99. The premium plan increased $2 per month, to $19.99.

In Canada, Netflix’s standard plan also went up $1.50 to $16.49 Canadian and the premium plan rose $2 to $20.99 Canadian. Its basic plan remained unchanged.

Wall Street was happy with the news, sending Netflix’s stock up roughly 2% on Friday.

A dollar here and a dollar there might not seem like much, but it matters to both Netflix and consumers.

Mark Zgutowicz, a senior analyst with Rosenblatt Securities, said that Netflix spends a ton of money on content around the world, which hasn’t been supported by two of its biggest markets, US and Canada, where subscriber growth has “waned over the past several quarters.”

“We’re estimating that Netflix will spend $17 billion this year globally and that’s off $12 billion in 2020, which happened to be a down year because of Covid,” he said.

As for consumers, price increases — even $1.50 — may be too much considering the influx of services in recent years from Disney+ to Peacock to HBO Max (which is owned by CNN parent’s company, WarnerMedia). Streaming is eating into consumers’ wallets, so a price rise for any one service — let alone the king of streaming — is notable.

As goes Netflix so goes the rest of streaming, so this price hike potentially gives a runway to the company’s streaming rivals to also raise their own prices at some point.

“I think it does for Disney+, I’m not sure for others like Peacock or Paramount+ because they don’t have the breadth of content as Netflix and Disney (DIS),” he said. “It does give HBO Max some room to raise prices as well.”

If Netflix continues to bring in so-so user numbers, Hare believes that the company will need to focus on other ways to make its investors happy.

“Subscriber growth in the US and Canada has been a difficult story to tell,” Hare said. “That’s why they need to talk about the global [subscription] growth story, positive cash flow, new content, new growth opportunities like gaming, and potentially new business models and markets.”

Of course, Netflix is still Netflix and continues to be massively popular with its 213.5 million users around the world.

“In the near term Netflix continues to be the premier streaming service both at home and abroad,” Hare said.

Beyond that? TBD. Challenges lie ahead for Netflix on subscriber growth, production costs and evolving consumer habits, Hare said.

“They’ve reinvented the entertainment industry in the last decade.” he added. “Now a whole new era of challenges and opportunity begins.”


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